Our service and customer care

With over 30 years experience in the supply of printed mugs and other promotional customised items we offer a first class service for all your requirements. Our product range is carefully selected from UK and international suppliers of top quality printed mugs.

Our customer database ranges from blue chip companies to individuals. A purchase may be for tens of thousands of units or a single item. All enquiries and purchases are treated with the same degree of care and attention, all of our customers are important to us. Our sales staff are well trained and experienced and will work closely with their clients to ensure that their needs are met.

It is our aim to make the whole process of selecting and purchasing the right promotional gift as simple as possible. Pricing will always be competitive and detailed quotes are always provided so that the customer can be assured that there are no hidden costs. We do not inflate carriage charges. The provision of artwork in suitable format can be a difficulty for some clients and so we now offer a very inexpensive artwork service. We will not accept orders for tight deadlines unless we know that they can be fulfilled in time. All orders are acknowledged and artwork layout proofs are provided as pdf proofs by email or as printed pre production samples if required, a cost may be incurred for printed samples. Every effort is made to ensure that the promotional product received is perfect in all respects.

Our business depends upon good customer relations, we appreciate any feedback from our clients which will help us to continue to improve our service.

We are members of both PROMOTA and the BRITISH PROMOTIONAL MERCHANDISE ASSOCIATION